CPG & Retail EIIR (Engineering, IoT, Industry 4.0 and R&D) Trends Q-2 2019

How are CPG and retail enterprises leveraging R&D service providers? (Deals/Contracts/ Partnerships)

• 1

  A global beverage company has awarded LTTS a cyber security remediation project which entails design data protection of its plants around the globe.

• 2

  Industry 4.0 in CPG industry. Example from Cargill and Krones. Improved efficiency, quality, and flexibility. Cargill’s customers want to buy in a portfolio of sizes from one vendor. Flexibility is needed so that they can offer all of the major sizes and volume options. 30- 50% faster than competition for similar flexibility. 98% rate of acceptance on first try.

• 3

  TCS is engaged by a leading Middle Eastern retailer, as the strategic partner for key initiatives to optimize the energy consumption & meet sustainability goals by leveraging TCS Energy Management Solution & services; and enhance the online ecommerce customer experience by enabling faster check-out, automated payment, track loyalty membership and personalized promotions

• 4

  Kraft Heinz has partnered with Infosys to launch new capabilities delivering rich consumer experience. Kraft Heinz is becoming more relevant to its consumers by enabling capabilities like Shoppable Recipes, Rich Brand Experience, Personalized Recommendations, Seamless Social Media Integration.

• 5

  Nestle has signed a strategic agreement with Microsoft to collaborate towards the digitalisation of its business in China, with an eye on expanding this into the global market in future.

• 6

  Catalina, the market leader in shopper intelligence and personalized digital media that converts shoppers into buyers, has selected GlobalLogic to help bolster innovation, and accelerate the development and delivery of its robust product pipeline – bringing new data-driven products and digital solutions to market more quickly.

• 7

  Drawing on Wipro’s agile way of working and no-shore delivery model, a US retailer has awarded Wipro a contract to build their next generation enterprise content management system that will allow them to create and scale customer experience, across channels through effective digital asset management.

• 8

  Persistent is doing data strategy and integration engagement for the world’s largest food and beverage company

• 9

  Thomas Cook is leveraging Accenture for its online portal. It has seen a 14 per cent jump in lead conversion, with the use of analytics, artificial intelligence (AI) and upgradation of the internal technology portal. Great example how engineering service providers can help brick and mortar companies in their digital journey and help them compete with digital natives.

• 10

  Falabella Group and ThoughtWorks Partner to accelerate the Digital Commerce journey of Latin America’s leading integrated retail brand

• 11

  Persistent is product engineering partner for an e-commerce giant – helping them to migrate their live digital assets and users, upon completion of crucial M&A activity

How are CPG and retail enterprises organizing their R&D? (GICs/ R&D Best Practices/Solutions)

• 1

  Kimberly-Clark plans global digital tech center in Bengaluru. The center will help to digitise its global supply chain, create AI-equipped sales tools, and leverage robotic process automation for its customer service operations.

• 2

  Croma, the omni-channel electronics and home appliances retailer from Tata Group, is planning to launch voice-controlled home solution products such as speakers, curtain openers and lights. The company is in talks with Amazon for using Alexa (virtual assistant) in its devices.

• 3

  Nestle is opening a system technology hub in Shenzhen, China. This hub will focus on collaboration with local partners and technology suppliers in China.

• 4

  P&G unveils its largest R&D center in the world. It’s in Mason, Ohio

• 5

  Diversey, the global cleaning and hygiene company, opened a new R&D centre in China

• 6

  Korea’s retail giant Lotte Group is building a R&D center in India to strengthen its engineering capabilities including developing a facility monitoring solution using drone and smart manufacturing process control system.

• 7

  Starbucks is moving to give consumers more information on its coffee products using a blockchain system that will track beans from “farm to cup.” For the effort, the coffee chain is working with Microsoft to harness its Azure Blockchain Service in tracking coffee shipments from across the world, bringing “digital, real-time traceability” to its supply chains

• 8

  OYO plans to share its tech with other hospitality firms. Its tech solutions include IoT based facility management, property auditing, customer preference management etc. Currently Oyo has 1000 people in its tech team which it plans to ramp up to 2000 by next year. Some parallel to AWS where technology can be a separate profit center for an unicorn. Return on technology!

• 9

  Korea’s retail giant Lotte Group is building a R&D center in India to strengthen its engineering capabilities including developing a facility monitoring solution using drone and smart manufacturing process control system.

How are CPG and retail engineering service providers building their solutions and capabilities?

• 1

  Volara and Schneider Electric, have signed a partnership agreement to combine their automation and voice technology expertise to co-develop new innovative solutions in the hospitality industry. Together, Schneider Electric and Volara will provide intuitive voice activated guest room control that enhances the guest experience and provides enriched analytic capabilities that can improve operational efficiency for the hotel.

CPG and retail industry news

• 1

  Analytics will crunch all enterprise =). Why every company will be analytics driven company in the future even McDonald’s. McDonald’s makes its biggest acquisition in the last 20 years and it is an analytics company (Dynamic Yield) focusing on personalized online Amazon style user experience.

• 2

  Amazon enters into freight brokerage business undercutting market price by 26-33%. Another example of Amazon leveraging the scale of its internal functional expertise to launch a new disruptive business. Will Amazon disrupt logistics industry similar to how AWS is disrupting IT industry?

• 3

  For the first time last year, Estée Lauder generated more revenue at airports globally than at U.S. department stores.

CPG and retail resources: consultant/ analyst updates

• 1

  Is retail and CPG engineering next growth segment for engineering service providers? (Link)

• 1

  Roland Berger: Processing and packaging machinery suppliers: Big changes ahead (Link)

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